Expo
Refund Policy
We want sponsors and exhibitors to feel confident booking. This page explains exactly when you can get your money back.
Quick reference
| When you request | Booth refund | Ad-slot refund |
|---|---|---|
| Within 7 days of purchase, before convention opens | 100% | 100% |
| After 7 days, before convention opens | 75% (covers prep work) | 75% |
| During the convention | Pro-rated by remaining days | No refund (slot exclusive) |
| After the convention ends | No refund | No refund |
1. Booth refunds
A "booth" includes the base tier plus any add-ons purchased at the same time. Refunds are calculated against the total amount paid.
Before the convention opens
- Full refund within 7 days of purchase, no questions asked. Use this if you change your mind, can't gather assets in time, or your situation changes.
- 75% refund after 7 days but before doors open — the 25% deduction reflects the engineering / floor-allocation work already done for your booth.
During the convention
- Pro-rated refund calculated as:
amount_paid × (days_remaining / total_days). For a 30-day convention where you cancel on day 10, you get 20/30 = 66.7% back. - Your booth is removed from the floor within 24 hours of refund processing.
After the convention
No refunds, but we'll credit 25% of your spend toward your next purchase if you renew within 60 days.
2. Ad-slot refunds
Ad slots are exclusive — when you buy one, no one else can buy that slot for the duration of the convention. This makes mid-convention refunds harder.
- Full refund within 7 days of purchase, before doors open.
- 75% refund after 7 days but before doors open.
- No refund once the convention starts — we already turned away other buyers for that slot.
If we fail to display your ad due to a technical issue lasting more than 12 consecutive hours, we'll credit you the daily pro-rata value automatically.
3. Add-on refunds
Add-ons (Featured placement, Sponsored email blast, Custom welcome banner, Premium demo) follow the same window as the booth they're attached to, with two exceptions:
- Sponsored email blast: once sent, non-refundable.
- Custom welcome banner: once your custom banner has been displayed for one morning window, the add-on is consumed and non-refundable.
4. Recurring (annual) sponsorships
If you opt into an annual sponsorship: you can cancel before the next convention's billing cycle for a full credit toward the upcoming convention. After billing, the per-convention rules above apply to that specific event.
5. Force majeure
If we have to cancel a convention due to events outside our control (server outage, force majeure, regulatory action), we'll issue full refunds within 14 days for the cancelled session, regardless of when you purchased.
6. How to request a refund
- Email [email protected] with your booth/ad ID and the Stripe receipt
- We process within 3 business days — refund lands back on your original payment method within 5–10 business days (Stripe's window)
- For partial refunds, you'll get an email summary explaining the calculation
7. Chargebacks
Please contact us before filing a chargeback. We'll resolve any reasonable complaint quickly. Filing a chargeback without contacting us first results in termination of your booth and a permanent ban from future conventions.
8. Questions
Email [email protected] or [email protected].